Reservations Specialist (Bahamas, Flex)

What you’ll do:

• Be available during designated working hours to answer rental inquiries from potential guests interested in vacation rental. 
• Provide immediate responses to inquiries before and after booking, via various communication channels.
• Provide the best possible customer experience and guest satisfaction. 
• Persuade leads to close the sale and provide valuable information for them to make the decision. 
• Assist the guest in the form of advice, contacts, and guidance before and during the stay.
• Be in touch with homeowners and manage calendars.

What you must have:

• An above-advanced English level. Excellent communication skills, both verbal and written, to be in direct contact with US and Canadian clients. 
• Knowledge of sales techniques.
• Flexibility to work varying shifts, including weekends and holidays, as required by the business.
• Ability to manage issues and conflicts to notify property managers. 
• Strong interpersonal skills and a customer-centric mindset, committed to delivering exceptional service and exceeding guest expectations.
• A kind, friendly, and persuasive personality that transmits immediate trust.
• An English level that is above Advanced.

A great plus:

• Previous experience in customer service, sales, or hospitality-related roles preferred.
• Knowledge of Lodgify.