Privacy Policy

Effective date: January 1, 2023
Last updated: March 16, 2026

BetterPros is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have over it — whether you are a client firm seeking talent or a contractor engaging with our platform.

By accessing or using betterpros.com, you acknowledge that you have read, understood, and agree to the terms described in this policy.

1. Who we are

BetterPros is a talent solutions firm headquartered in Florida, USA. We connect architecture, engineering, construction, and other professional firms in the United States and Canada with vetted contractors based in Latin America.

For questions about this policy or how your data is handled, you can contact us at:

Email: legal@betterpros.com
Address: Brickell Ave Ste 480, Miami, FL 33131, USA.

2. What information we collect

Information you provide directly

 

  • Contact details: Full name, email address, phone number, company name, and role.
  • Account information: Username, password, and profile details you create on our platform.
  • Service requests: Information you submit when requesting talent, filling out intake forms, or scheduling calls.
  • Contractor profiles: Resume, portfolio, work history, skill sets, software proficiencies, and references submitted by contractors during the vetting process.
  • Communications: Any messages, emails, or form submissions you send to us.
  • Information collected automatically

When you visit betterpros.com, we may automatically collect:

 

  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each
  • Referring URLs and exit pages
  • IP address and approximate geographic location
  • Cookies and similar tracking technologies
  • Information from third parties

We may receive information about you from partners, referral sources, or publicly available professional directories, used solely to improve our ability to serve you.

3. How we use your information

We use the information we collect for the following purposes:

 

To deliver our services

Processing service requests, matching client firms with suitable contractors, and managing ongoing engagements.

 

To communicate with you

Responding to inquiries, sending shortlists, confirming calls, and providing updates related to active engagements.

 

To improve our platform

Analyzing how users interact with our website and services to identify areas for improvement.

 

To ensure safety and compliance

Verifying identities, preventing fraud, and complying with applicable legal obligations.

 

To send relevant communications

With your consent, we may send marketing communications about our services, case studies, or industry insights. You can opt out at any time.

 

To measure performance

Using aggregated, anonymized data to understand how our services are performing and how we can better serve our clients and contractors.

Note on SMS and phone communications: Your phone number will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and text message origination data are not shared with any third party under any circumstances.

4. Legal bases for processing (where applicable)

Depending on your location, we may process your personal data under one or more of the following legal bases:

 

  • Contractual necessity: To fulfill the services you have requested.
  • Legitimate interests: To operate, protect, and improve our business.
  • Legal obligation: To comply with applicable laws and regulations.
  • Consent: Where you have explicitly agreed to a specific use of your data.

5. How we share your information

BetterPros does not sell your personal data. We may share information in the following limited circumstances:

 

With service providers: Third-party vendors who assist in operating our platform (hosting, analytics, email delivery, CRM). These providers are contractually bound to handle data securely and only as instructed.

 

With client firms and contractors: As part of facilitating talent matches, we share relevant professional profile information between the parties involved.

 

For legal compliance: If required by law, court order, or government authority, we will disclose information as legally obligated.

 

In a business transfer: If BetterPros is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

6. Data retention

We retain your personal information only as long as necessary to:

 

  • Provide the services you have requested
  • Comply with legal and regulatory requirements
  • Resolve disputes or enforce our agreements
  • Protect the legitimate interests of our business
  • When data is no longer needed, we securely delete or anonymize it.

7. Cookies and tracking technologies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and support marketing efforts. You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

8. Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

 

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request that we limit how we process your data.
  • Objection: Object to processing based on legitimate interests.
  • Portability: Request your data in a structured, machine-readable format.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
    To exercise any of these rights, contact us at legal@betterpros.com. We will respond within 30 days.

9. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews.

No method of data transmission or storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

10. International data transfers

BetterPros operates in the United States and works with contractors across Latin America. If your data is transferred across borders, we ensure it is handled in accordance with applicable data protection laws and with appropriate safeguards in place.

11. Children’s privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will promptly delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

BetterPros Legal Team
Email: legal@betterpros.com
Address: Brickell Ave Ste 480, Miami, FL 33131, USA.