IT Service Desk (Ohio, Full Time)

Join BetterPros as a IT Service Desk (Ohio, Full Time). Apply now!

Description

Is helping others your passion? Are you comfortable in a fast-paced, results-driven environment? Are you seeking an opportunity to demonstrate your strong analytical and problem-solving skills? We are seeking a dedicated and proactive Service Desk Technician to work remotely for one of our Ohio-based clients. This is a full-time opportunity, and you should be available to work in Pacific Standard Time (PST). Apply today!

BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.

What you’ll do:

  • Respond to incoming service desk requests via phone, email, and chat.
  • Provide first-level contact and convey resolutions to customer issues.
  • Escalate unresolved queries to the next level of support.
  • Properly log all incidents and service requests via our online ticketing system.
  • Diagnose and resolve technical software, hardware, and basic networking issues. Guide users through step-by-step solutions in a clear and concise manner.
  • Collaborate with team members to ensure smooth and efficient support operations. Create and maintain technical documentation and contribute to the knowledge base.
  • Adhere to all company policies, especially regarding data security and privacy.

What you must have:

  • +3 years of experience working for an IT Service Desk.
  • Experience or basic knowledge of cybersecurity and remote desktop software.
  • Knowledge of Windows operating systems, processing, software installation and automated tools.
  • An Advanced English level.

A great plus:

  • Experience working for the US.

We’ve got the opportunity, you’ve got the talent.
We’ve got the opportunity, you’ve got the talent. We want to hear from you! Apply now.

What BetterPros has for you

Remote Freedom

Access a carefully selected range of remote jobs.

Linking you to our US top clients

We connect you with our top US clients across industries

Personalized Support

Our team empowers you to reach your full potential.

Don’t see an open role suitable for you?

Don’t worry! We are constantly looking for outstanding talents and we’ll have you in mind for future offers.

Explore similar jobs

Are you a talented architect with experience working for the USA? Are you passionate about working with versatility on different kinds of projects? We are looking for a Senior Architect to collaborate with our New Jersey-based client.

Remote/Texas

Part-time

Senior

3 days ago

New

We are in search of an experienced Architect Designer to collaborate with our client, a Mississippi-based architectural studio. You should be available to work Central Time (CT).

Remote/Mississippi

Full-time

Senior

4 days ago

New

We are looking for a talented Revit Modeler to collaborate remotely with our client, an architectural firm based in California.

Remote/Florida

Flex

Semi-senior

2 months ago

New

Why BetterPros

Play Video

Why BetterPros

100% Remote
Work from anywhere with the most innovative US projects
USD
Compensation
ProsAcademy
Level up your skills with tailored mentorships!
Partner with
US Companies

How does it work?

Explore & Apply

Review our open positions and apply.

First Interview

If you a a match for out open position we will schedule a 30-minute meeting

Client Interview

Time to showcase your skills.

Kick-off Meeting

Congrats on your new job!

Don’t see an open role suitable for you?

Don’t worry! We are constantly looking for outstanding talents and we’ll have you in mind for future offers.

Filters

Type of work

Type of work

Seniority

Seniority

Your best job opportunity is just one click away!

Be first in line!

Subscribe and get the latest job opportunities straight to your inbox!