Semi Senior IT HelpDesk Support (Florida, Full Time)
Join BetterPros as a Semi Senior IT HelpDesk Support (Florida, Full Time). Apply now!
Description
Is helping others your true passion? Are you comfortable in a fast-paced, results-driven environment? Are you seeking an opportunity to demonstrate your strong analytical and problem-solving skills? Our US-based client needs you ASAP! Apply now.
BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.
What you’ll do:
- Provide technical support to end users, addressing hardware and software issues.
- Perform computer and server maintenance to ensure optimal performance.
- Manage and monitor backups to ensure data integrity and recovery.
- Troubleshoot technical problems and resolve system errors.
- Install and configure applications and software for end users
- Handle and manage support tickets efficiently
- Respond to phone support calls and provide timely assistance
What you must have:
- Experience in providing technical support to end users (hardware and software)
- Knowledge of computer and server maintenance, including troubleshooting and backup management
- Familiarity with ticket handling and phone support
- Experience with server configuration and management
- Excellent communication and problem-solving skills.Â
- An advanced English level.
A great plus:
- Knowledge of Azure, VMware, and Microsoft Cloud solutions, or parallel experience with similar cloud technologies.
We’ve got the opportunity, you’ve got the talent.
We want to hear from you! Apply now.
What BetterPros has for you
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Access a carefully selected range of remote jobs.
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Our team empowers you to reach your full potential.
Don’t see an open role suitable for you?
Don’t worry! We are constantly looking for outstanding talents and we’ll have you in mind for future offers.
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Why BetterPros
Why BetterPros
Work from anywhere with the most innovative US projects
Compensation
Level up your skills with tailored mentorships!
US Companies
How does it work?
Explore & Apply
First Interview
Client Interview
Kick-off Meeting
Don’t see an open role suitable for you?
Don’t worry! We are constantly looking for outstanding talents and we’ll have you in mind for future offers.
