Reservations, Guest Services & Concierge Manager (Full Time, Bahamas)

Position closed

Home > Admin and Accounting Jobs > Reservations, Guest Services & Concierge Manager (Full Time, Bahamas)

About this job

We are seeking a detail-oriented and proactive Reservations, Guest Services & Concierge Manager who’s passionate about sales and hospitality. We are on the lookout for a passionate sales and hospitality expert to join one of our clients, a renowned vacation rental & real estate company based in the Bahamas. If you have a client-oriented mindset we want you! This person will lead the sales department and must be highly client-oriented, but above all, a true closer, someone who thrives on converting inquiries into bookings and creating meaningful guest experiences. You’ll be joining an exceptional team in a dynamic and evolving business environment. Ready to make your mark? This opportunity awaits! You should be available to work Eastern Daylight Time (EST) for this full time remote opportunity

BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.

What you will do

Respond promptly to rental inquiries via email and phone, providing relevant information to convert leads into bookings.
Manage and close sales of vacation rental stays and concierge experiences.
Deliver pre-booking, booking, and post-booking guest support.
Upsell and coordinate concierge services to enhance guest experiences.
Organize and ensure flawless execution of concierge services.
Build and maintain relationships with property owners, suppliers, and guests.
Follow up on marketing-generated leads (email campaigns, partnerships, etc.).
Update calendars and manage availability on Lodgify as per homeowner requests.
Communicate booking details and status updates to relevant internal teams (e.g., accounting, housekeeping, maintenance).
Reach out to guests before arrival and during their stay to provide assistance and ensure satisfaction.
Handle guest concerns and coordinate resolutions with the property manager for managed homes.
Develop and maintain strong relationships with travel agencies and seek new sales channels or growth initiatives.

What you'll need to know

Experience in hospitality, travel, or tourism industries preferred.
Previous experience in sales, reservations, or guest services is a plus.
Proficiency in HubSpot and Lodgify is a strong advantage.
Strong understanding of customer service and sales techniques.
Excellent verbal and written communication skills in English.
Able to work flexible hours to respond to inquiries and guest needs in real time.
A natural closer: persuasive, proactive, and results-driven.
Organized and detail-oriented with strong multitasking abilities.
Independent and self-motivated, with a strong sense of initiative.

We’ve got the opportunity, you’ve got the talent.
We want to hear from you!

How does it work?

Explore & Apply

Check out our open positions and apply to the one that fits you best.

First Interview

If you match our open position, we will schedule a 30-minute meeting

Client Interview

Time to showcase your skills.  (Don’t worry, we’ll be with you every step of the way!)

Kick-off Meeting

Congrats on your new job!  We’re so excited to start this journey with you.

Similar job positions

Reservations Specialist (Flex, Bahamas)

We are looking for a client-oriented professional to support one of our clients, a renowned vacation rental & real estate company based in the Bahamas.

Valued skills

Accounting Assistant

Are you committed to maintaining the highest standards of accuracy? We are looking for a motivated professional to help our US-based client succeed.

Valued skills

Excel, Quickbooks,

Accounting,

BookKeeper (Part Time, Illinois)

This is an urgent opportunity, so we are looking for someone who can start right away, with the potential for ongoing monthly collaboration. Candidates should be available to work with Eastern Standard Time (EST). Apply today!

Valued skills

Quickbooks,

Business Developer

As a Business Developer for the BetterPros team, you’ll unleash your commercial abilities to identify new prospects and expand our client base.

Valued skills

Sales lead generation,

Don’t see an open role suitable for you?

Don’t worry! We are constantly looking for outstanding talents and we’ll have you in mind for future offers.

Why BetterPros

100% Remote
Work from anywhere with the most innovative US projects

USD
Compensation

ProsAcademy
Level up your skills with tailored mentorships!

Partner with
US Companies