IT Service Desk

U.S. · Any availability

Job Description

Is helping others your passion? Are you comfortable in a fast-paced, results-driven environment? Are you seeking an opportunity to demonstrate your strong analytical and problem-solving skills? We are looking for dedicated and proactive IT Service Desk Technicians to join our talent pool and connect with exciting opportunities across the United States. Apply today!

BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.

Key Responsibilities

  • Respond to incoming service desk requests via phone, email, and chat.
  • Provide first-level contact and convey resolutions to customer issues.
  • Escalate unresolved queries to the next level of support.
  • Properly log all incidents and service requests via online ticketing systems.
  • Diagnose and resolve technical software, hardware, and basic networking issues. Guide users through step-by-step solutions in a clear and concise manner.
  • Collaborate with team members to ensure smooth and efficient support operations. Create and maintain technical documentation and contribute to the knowledge base.
  • Adhere to all company policies, especially regarding data security and privacy.

Requirements & Qualifications

  • +3 years of experience working for an IT Service Desk.
  • Experience or basic knowledge of cybersecurity and remote desktop software.
  • Advanced English level.
  • Knowledge of Windows operating systems, processing, software installation and automated tools.

Nice to Have

  • Experience working with US-based clients.

We’ve got the opportunity, you’ve got the talent.
We want to hear from you!

Job Overview

EXPERIENCE
3+ years
JOB TYPE
Any
LOCATION
Remote
START DATE
Immediate

Why work with BetterPros

  • 100% remote

    Collaborate with U.S. teams from home, wherever you live. No relocation, no visa.

  • Earn in USD

    Compensation in U.S. dollars from U.S.-based clients.

  • A recruiter on your side

    A dedicated local recruiter supports you from your first interview and once you start with the client.

  • Grow with ProsAcademy

    Mentorships and workshops to keep leveling up your skills.

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How it works

You don't chase the work.
The work comes to you.

1

Apply once

One profile. We get to know your work and where you want your career to go.

2

We match you

Your recruiter pitches you for the right US roles, you never chase them.

3

Work with US clients

On projects that get built and paid in USD, from wherever you already live.

4

Grow with a team

We stay in it with you: feedback, growth and your next project.