Customer Care Specialist (Flex, Connecticut)

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About this job

Are you passionate about helping others and creating meaningful customer experiences? Do you take pride in solving problems with empathy and a smile? We’re looking for a Customer Care Specialist to join our client in Connecticut. If you love connecting with people, thrive in fast-paced environments, and have a natural talent for communication, this is your opportunity. For this flex position you should be available on Eastern Standard Time (EST), Apply Now!

BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.

What you will do

Deliver outstanding customer experiences, providing accurate information, thoughtful guidance, and heartfelt care in every interaction.
Manage all customer communications: handling inquiries, conflicts, and escalations with empathy and professionalism.
Help customers explore and understand the full range of products and services, ensuring their milestone events are truly memorable.
Review deliverables to guarantee accuracy, compliance, and high-quality standards that exceed expectations.
Resolve challenges proactively thinking creatively and acting decisively to build trust and reduce stress.
Update daily productivity tracking in Smartsheet and maintain consistency across all service activities.
Ensure all procedures meet departmental standards and KPIs.
Maintain a friendly, supportive environment that builds confidence and trust with every conversation.
Take full ownership of each customer interaction ensuring timely, thorough resolutions across emails, calls, and tickets.
Assist teammates when needed to maintain excellent service levels.
Meet and exceed daily KPIs related to responsiveness, resolution, and customer happiness.
Support financial accuracy by assisting with payment processing and overdue reminders.
Contribute to special projects, bringing creativity, collaboration, and a solution-oriented mindset.

What you'll need to know

Proven experience in customer service, support, or client-facing roles.
Strong communication and problem-solving skills.
A reliable, organized, and detail-oriented mindset.
Ability to handle multiple priorities while maintaining a positive, professional attitude.
A genuine passion for helping others and creating joy in every interaction.
Comfort using customer service tools like Freshdesk or Smartsheet (or similar platforms).

A great plus

Experience working with milestone or event-based products or services.
A “yes, I’ll make it happen” attitude and the ability to think creatively to solve problems.
Familiarity with KPIs and quality monitoring systems in customer care environments.

We’ve got the opportunity, you’ve got the talent.
We want to hear from you!

How does it work?

Explore & Apply

Check out our open positions and apply to the one that fits you best.

First Interview

If you match our open position, we will schedule a 30-minute meeting

Client Interview

Time to showcase your skills.  (Don’t worry, we’ll be with you every step of the way!)

Kick-off Meeting

Congrats on your new job!  We’re so excited to start this journey with you.

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Don’t see an open role suitable for you?

Don’t worry! We are constantly looking for outstanding talents and we’ll have you in mind for future offers.

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